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RETURNS POLICY

Your satisfaction is our guarantee. If for any reason you are not completely satisfied with the results, you may return the product within 30 days for a full refund.  If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the original packaging.

Shipping:

Please package the item securely so it isn’t damaged during shipping. To return your product, you should mail your product to Ochi Brand Corp. 719 Shotgun Road Sunrise FL 33326. Remember, you will be responsible for paying for your own shipping costs for returning your item (unless our fault). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ochihemp@gmail.com and send your item to us.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ochihemp@gmail.com.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.